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Return to Help Index| My Account | |
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| How do I create an account? | |
| 1) Click the "My Account / Order Status" link at the top right side of our site. 2) Enter your email address. 3) Select "I am a new customer". Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information. If you have problems setting up your account, please email customer support or call 973-383-7920. |
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| How do I edit my account information? | |
| Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information. | |
| How much is my shipping? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. | |
| I forgot my password. | |
| Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password. | |
| How do I return my product? | |
| Please call the Sales Office at 973-383-7920 to authorize a return. *Please note that we do not offer refunds on consumable/part orders. Only credits or exchanges are given for returned consumable /part orders. Return shipping is the responsibility of the customer. Click Here to review Our 5-Star Guarantee. |
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| I received the wrong product. | |
| If you feel that you have received the wrong product, please call the Sales Office at 973-383-7920 as soon as possible or email order@technifoldusa.com We will confirm you've got the wrong item and send an immediate replacement. |
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| What is your return policy? | |
| All Technifold Tools include a 90 Day Unconditional money-back guarantee. If any Tool is not meeting your expectations, simply call the Sales Office at 973-383-7920 to arrange a return authorization. Click Here to read our full 5-Star Guarantee If you are sincere about your bindery success using our products, we ask that you call Tech Support in the unlikely event you run into any issues with your product. Many of our products are unconventional in design and usage and typically a few minutes on the phone is enough to get an operator on the right track! You can call Tech Support 24 hours, 7 days a week: 877-224-4681 Option 2 and leave a message. We'll respond during business hours Monday through Friday. (eastern time) *Please note that we do not offer refunds on consumable/part orders. Only credits or exchanges are given for returned consumable /part orders. Return shipping is the responsibility of the customer. |
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| When will my order ship? | |
| Please see each individual item page for more information on the availability of each item. Most in-stock items ordered before 2 p.m. (eastern) ship the same day.Items ordered after 2 p.m. or if we are closed. We ship Monday-Friday. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. If you have an urgent order, please Call the Sales Office: 973-383-7920. |
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